Service Director

Minneapolis, MN

Full Time

Midwest Mechanical Solutions

Manager/Supervisor

Job Title: Service Director
Job Location: Minneapolis, MN
Pay Rate: $135-165k plus discretionary bonuses
Operating Company: Midwest Mechanical Solutions
FLSA Status: Exempt 

About:

Midwest Mechanical Solutions – A member of the AIR Control Concepts family. 

Midwest Mechanical Solutions is a manufacturer’s representative of some of the best-known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture is what makes us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals. 

Midwest Mechanical Solutions mission statement: Creating lifelong relationships & projects we can be proud of through creatively applied HVAC solutions 

Check out our website here: Home - MMS

Job Description:
The Service Director must have the ability to navigate tough service situations; determine next steps; find a solution quickly; and make sure the customer is satisfied in the end.
This is a “roll-up-your-sleeves” role that will include on-site technical and system experiences with some of our most exciting projects (laboratories, hospitals, etc.). We strive for great service and support for our customers after the equipment is installed. This role is to support that service and support and leave the customer completely satisfied with the experience of buying from MMS.

Essential Duties and Responsibilities:

Lead, manage and be accountable (LMA) for a team consisting of Service Manager, dispatch, service technicians and third-party service partnerships.
Assist Service manager with day-to-day needs of technicians in the field. (i.e. tools, trucks, PTO, 1:1 performance reviews.)
Support MMS Key Accounts by troubleshooting issues as they are received by MMS.
Utilize internal, external and manufacturer resources to develop a solution for system issues that arise.
Confidently communicate with our customers regarding equipment issues discovered and share the solution MMS feels will bring an effective resolution.
Drive issues to resolution and communicate clearly to the client.
Conduct analysis to determine how service costs should be allocated. (MMS? Manufacturer? Client? Others?)

Experience and Requirements:
Minimum Education and Experience

HVAC preferred post-secondary education.
Experience in the HVAC industry is required.
Minimum of 10 years’ experience in a service organization with leadership responsibilities or managing personnel.

Knowledge, Skills, and Abilities

High level of commitment to customer service.
Established self-starter that has a high level of initiative and proactive approach to problems.
Ability to manage and organize a team and effectively by assigning the right person to assess and solve issues by knowing and utilizing individual skills and strengths within the team.
Proven ability to form long-lasting and mutually beneficial relationships with customers.
Deep technical knowledge of HVAC and the manufacturers that serve that market. (Including use of voltmeter)
Demonstrated ability to multitask with effective organizational skills and attention to detail in a fact paced environment.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to service-related issues.
Ability to operate under pressure, tight deadlines and within the demands of an active job site.
Energetic with a positive attitude that is conscientious, enthusiastic, articulate, and possesses a professional attitude to handle a fast-paced work environment.
Interact professionally with other employees, customers and suppliers and work effectively as a team member.
Strong written and verbal communication skills with both internal employees and external customers.
Must demonstrate MMS Core Values: driven and self-motivated, can-do attitude, team player, customer driven, do what’s right and accountable

Working Conditions and Frequency:

This position is often working at active jobsites.

Benefits:
We Offer a Competitive Salary with a robust Benefits Package that includes:

401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options
Dental
HSA with employer matching contributions
FSA & Limited FSA
Vision
Employer paid life/AD&D insurance
Voluntary life insurance plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer paid short-term disability
Long-term disability
Referral Bonus Opportunities
Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.
The Company complies with disability laws and provides reasonable accommodations to qualified individuals.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you authorized to work in the United States?*

Are you a U.S. veteran or currently serving in the U.S. Armed Forces?*

What do you know about Air Control Concepts?*

Why are you interested in this position?*

What is the base salary range that you're looking for?

Do you have any experience for the position that you are applying for? If yes, then please indicate how many years of experience you have.*

Why are you looking for a new position?*

Please enter two professional references and one personal reference.*

Are you an Internal Employee? If so, please list your name and current company/position.*

Were you referred to this position by a current employee? If so, please list their name, phone number and email address.*

Do you have any relatives that work for AIR or one of its operating companies? If, so please put their name and position and how you are related to them.*

Have you ever worked for AIR or one of our subsidiary companies previously? If so, which one?*

What experience do you have in selling HVAC related parts, equipment or services?

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. With locations throughout North America — across the U.S. and Canada — please review our open positions and apply to the roles that match your qualifications. For questions, email AIR Control Concepts.

Service Director

Apply for this position