Benefits Specialist

Norfolk, VA

Full Time

AIR Control Concepts

Experienced

Job Title: Benefits Specialist
Job Location: Norfolk, VA
FLSA Status: Exempt
Salary Range: $60-65k annually

Overview:
AIR Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

Check out our website: AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Job Description:
The Benefits Specialist supports the administration, coordination, and ongoing improvement of AIR’s employee benefits programs, with an emphasis on accuracy, data analysis, and operational excellence. This role is ideal for someone who is exceptionally detail-oriented, numbers-driven, highly proficient in Microsoft Excel, and motivated to learn. The successful candidate enjoys working with spreadsheets, analyzing reports, reconciling data, identifying discrepancies, and solving problems. They will partner with HR, Payroll, Finance, third-party administrators (TPAs), brokers, and benefit vendors to maintain accurate records, support plan operations, and deliver a positive employee experience.

Essential Duties and Responsibilities:

Support the day-to-day administration of health and welfare benefit plans, including medical, dental, vision, FSA/HSA, life, disability, and voluntary benefits.
Manage employee enrollments, qualifying life events, terminations, and eligibility updates with a high degree of accuracy.
Use Excel to organize, analyze, compare, and reconcile benefits data, eligibility files, claims reports, invoices, and payroll deductions.
Review data and reports for inconsistencies, missing information, trends, and discrepancies; investigate issues and help drive them to resolution.
Assist with self-funded medical plan administration, including claims coordination, reporting, vendor follow-up, and operational tracking.
Coordinate with TPAs, pharmacy benefit managers (PBMs), stop-loss carriers, brokers, and other vendors to resolve questions and maintain accurate information.
Help investigate claims escalations, prior authorization concerns, and employee benefit issues, escalating sensitive or complex cases appropriately.
Assist with benefits invoice reconciliation, payroll deduction audits, and review of HRIS, payroll, and vendor eligibility feeds.
Maintain organized and accurate benefits records, plan documentation, audit files, and confidential employee information.
Support compliance activities, annual audits, Form 5500 preparation, nondiscrimination testing, and required employee notices.
Assist with open enrollment planning, employee communications, benefits education, and implementation activities.
Support benefits-related acquisitions, integrations, and transitions, including validating employee data and tracking outstanding items.
Provide responsive, professional customer service and clear guidance to employees regarding benefit programs and processes.

Experience and Requirements:

Advanced Microsoft Excel skills, including the ability to work confidently with large datasets, formulas, lookups, pivot tables, and data reconciliation.
Strong analytical and numerical skills, with the ability to interpret data, identify patterns or discrepancies, and investigate root causes.
Highly organized and methodical, with the ability to manage multiple priorities, meet deadlines, and maintain accurate documentation.
A curious, proactive learner who asks questions, seeks to understand the “why,” and is comfortable learning new systems and processes.
Strong problem-solving, communication, and customer service skills.
Ability to handle confidential and sensitive information with professionalism and discretion.
1–3 years of benefits administration, HR, payroll, accounting, data analysis, or other detail-intensive experience preferred.
Experience with employee benefits, self-funded health plans, HRIS platforms, or benefits vendors is a plus; willingness and ability to learn are essential.
Associate’s or Bachelor’s degree in Human Resources, Business, Finance, Accounting, or a related field preferred, or equivalent relevant experience.

What Sets You Apart:

You are an Excel go-to person who enjoys working with numbers, spreadsheets, and detailed reports.
You naturally spot errors, ask questions when something does not look right, and follow issues through to resolution.
You are analytical and comfortable turning detailed data into clear, accurate information.
You take pride in producing work that is thorough, reliable, and well organized.
You are eager to learn employee benefits and grow your expertise in a fast-paced, high-growth, acquisition-focused environment.
Experience with UKG, ADP, or similar HRIS and benefits administration systems is a plus.
Exposure to self-funded plans, TPAs, PBMs, or stop-loss carriers is a plus.

Benefits:
We offer a competitive and comprehensive benefits package, including:

Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development – Ongoing training opportunities and support for continuing education.

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.  
The Company complies with disability laws and provides reasonable accommodations to qualified individuals. 

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you authorized to work in the United States?*

Will you now or in the future require employment visa sponsorship?*

What do you know about Air Control Concepts?*

Why are you interested in this position?*

What is the base salary range that you're looking for?*

Do you have any experience for the position that you are applying for? If yes, then please indicate how many years of experience you have.*

Why are you looking for a new position?*

Please enter two professional references and one personal reference.*

Are you an Internal Employee? If so, please list your name and current company/position.*

Were you referred to this position by a current employee? If so, please list their name, phone number and email address.*

Do you have any relatives that work for AIR or one of its operating companies? If, so please put their name and position and how you are related to them.*

Have you ever worked for AIR or one of our subsidiary companies previously? If so, which one?*

As part of our hiring process, all candidates who reach the offer stage will be required to complete a background check.* YesNo

How did you hear about this position?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. With locations throughout North America — across the U.S. and Canada — please review our open positions and apply to the roles that match your qualifications. For questions, email AIR Control Concepts.

Benefits Specialist

Apply for this position