Job Title:  Senior Service Technician 
Job Location: Nashville TN 
Operating Company:  Hobbs & Associates 
FLSA Status:  Non-Exempt 

About:  
  
Hobbs & Associates - A member of the AIR Control Concepts family.  

Overview:   

Hobbs & Associates delivers expert commercial HVAC solutions across Tennessee, Alabama, and Virginia. As trusted HVAC manufacturer representatives, we provide engineered equipment, aftermarket parts, service support, and industry-leading training for commercial and industrial facilities. 

Check out our website: Hobbs & Associates 

Job Summary: 

We are seeking a highly skilled and experienced Senior HVAC Service Technician to lead our team in delivering top-quality heating, ventilation, and air conditioning services. In this role, you will manage complex installations, perform advanced diagnostics and repairs, and mentor junior technicians. You will also act as a key customer liaison, ensuring satisfaction through exceptional service and expertise. 

Key Responsibilities: 

• Perform advanced troubleshooting, diagnostics, and repairs on HVAC systems, including specialized and high-efficiency units. 

• Lead and supervise the work of junior and mid-level technicians, providing guidance and ensuring adherence to quality standards. 

• Oversee large-scale installation and maintenance projects, ensuring timely completion and compliance with customer specifications. 

• Conduct comprehensive system inspections, preventative maintenance, and performance optimization. 

• Collaborate with customers to recommend tailored solutions, upgrades, and energy-efficient options. 

• Train and mentor team members, fostering professional growth and maintaining a high-performing team. 

• Ensure all work complies with local codes, safety regulations, and company policies. 

• Prepare and review detailed service reports, ensuring accuracy and thoroughness. 

• Respond to high-priority and emergency service calls, providing quick and effective resolutions. 

• Stay up-to-date on industry trends, technologies, and certifications to maintain technical expertise. 

• Represent the company professionally and maintain strong customer relationships. 

Advanced Diagnostics and Troubleshooting: 

• Lead efforts to diagnose and resolve the most complex HVAC system issues, including electrical, mechanical, and airflow-related problems. 

• Use advanced diagnostic tools and software to pinpoint system inefficiencies or failures. 

Supervision and Leadership: 

• Oversee and direct the work of junior and mid-level technicians, providing guidance and ensuring quality standards are met. 

• Serve as a point of escalation for challenging technical issues and customer concerns. 

Project Management: 

• Plan and execute large-scale installation, repair, or maintenance projects, coordinating resources, schedules, and team assignments. 

• Ensure projects are completed on time, within budget, and according to customer specifications. 

Technical Expertise: 

• Perform complex repairs and installations, including high-efficiency and specialized HVAC systems such as geothermal or variable refrigerant flow (VRF) systems. 

• Conduct system upgrades and retrofits to improve performance and compliance with regulatory standards. 

Customer Interaction and Satisfaction: 

• Build strong relationships with customers by providing expert advice, clear communication, and tailored solutions. 

• Address customer complaints or concerns professionally and ensure satisfaction with services provided. 

Training and Mentorship: 

• Train, mentor, and evaluate junior technicians, fostering their professional growth and technical expertise. 

• Conduct on-the-job training sessions and lead workshops to introduce new tools, techniques, or equipment. 

Compliance and Safety Oversight: 

• Ensure all work complies with local codes, safety regulations, and environmental standards. 

• Conduct safety inspections of tools, equipment, and job sites, promoting a culture of safety within the team. 

System Design Consultation: 

• Collaborate with customers, engineers, and sales teams to design customized HVAC systems that meet specific needs. 

• Provide recommendations for energy-efficient and cost-effective system upgrades. 

Documentation and Reporting: 

• Prepare detailed service reports, project updates, and customer communication records. 

• Review and approve reports submitted by junior technicians for accuracy and completeness. 

Sales Support and Consultation: 

• Identify and recommend opportunities for system enhancements, new installations, or service agreements. 

• Provide technical expertise during customer consultations to support sales efforts. 

Emergency and Critical Response: 

• Take charge of emergency service calls and high-priority repairs, ensuring quick and effective resolution. 

• Develop response protocols for urgent issues and communicate them to the team. 

Continuous Improvement and Learning: 

• Stay current with industry advancements, emerging technologies, and updated safety regulations. 

• Pursue certifications and advanced training to maintain a competitive edge in the field. 

Team and Resource Management: 

• Assign tasks, monitor progress, and ensure efficient use of tools, materials, and workforce. 

• Evaluate team performance and provide constructive feedback to enhance productivity and morale. 

Quality Assurance: 

• Conduct final inspections on installations and repairs to ensure work meets company standards and customer expectations. 

• Develop and enforce quality control protocols for all projects. 

Qualifications: 

• High school diploma or equivalent; technical certification or HVAC license required. 

• Minimum of 5-7 years of experience in HVAC service, with demonstrated expertise in advanced diagnostics, repairs, and installations. 

• Strong leadership and team management skills. 

• EPA Section 608 Certification (Universal) and other relevant certifications (e.g., NATE certification) preferred. 

• Extensive knowledge of HVAC systems, tools, and safety protocols. 

• Excellent problem-solving, organizational, and customer service skills. 

• Proficient in using diagnostic tools, software, and equipment. 

• Valid driver’s license and clean driving record. 

Physical Requirements: 

• Ability to lift up to 75 pounds and perform physical tasks such as standing, kneeling, or climbing for extended periods. 

• Comfortable working in various conditions, including confined spaces and outdoor environments. 

Benefits: 
We offer a competitive and comprehensive benefits package, including: 

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being. 

• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage. 

• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP). 

• Professional Development – Ongoing training opportunities and support for continuing education. 

• Company Perks – Uniforms, vehicle and phone (as applicable), and a supportive team environment that values your expertise. 

• Referral Bonus Program – Earn bonuses for referring qualified technicians who join our team. 

AIR Control Concepts & Hobbs and Associates are Equal Opportunity Employers.