Lead Inside Sales Representative

Lenexa, KS

Full Time

Jorban Riscoe

Experienced

Job Title: Lead Inside Sales Representative
Operating Company: Jorban Riscoe
Job Location: Lenexa, KS
FLSA Status: Exempt
Salary Range: $65-70k plus commission bonus potential

About:

Jorban Riscoe – A member of the AIR Control Concepts family.

Jorban – Riscoe Associates is a manufacturers’ representative serving the HVAC industry. Our mission is to provide innovative ideas, products and solutions to Facility Owners, HVAC Engineers, Mechanical and Sheet Metal Contractors.
Check out our website here: Home - Jorban Riscoe

Job Description:
The Lead Inside Sales Representative will lead an assigned team through the daily Inside Sales department activities to ensure sales orders are placed and fulfilled to exceed client expectations.

Duties and Responsibilities:

Developing and growing relationships with new and existing customers by providing exceptional and timely customer service, understanding their buying history to suggest related items and explaining technical advantages between selections
Developing new sales and support strategies to achieve greater customer satisfaction and increase sales
Answering incoming phone calls, email requests, and manufacturer leads quickly and efficiently to provide quotations based on customer needs
Applies knowledge of the industry and products to accommodate the needs of clients
Accepting and processing orders from customers and arranging the purchase and delivery options with the supplier
Attend industry events and networking opportunities as needed or assigned by manager
Pursuing new potential opportunities to increase customer base or product base
Establish and maintain strong relationships with our suppliers to enhance sales efforts and provide effective technical support to customers.
Developing awareness of competitors’ product lines and pricing to understand our market positioning
Assisting other teams with project sales and support
Willingness to learn our suppliers’ products and selection software for better understanding in making proper parts and equipment selections
Participating in ongoing educational opportunities
Meeting and exceeding the department and organizational goals by taking ownership of inside sales success
Aid warehouse operations as needed for such things as replenishing stock, pulling orders, or organizing the facility
Prepare reports, status of accounts, and leads as requested
Other duties as assigned

Supervisory Responsibilities:

There are no direct supervisory responsibilities, but the Lead Inside Sales Representative will be asked to:
- Assist with hiring and training of team members.
- Assist with overseeing the daily workflow, scheduling, and assignments of the assigned team.
- Provide input to performance evaluations that are timely and constructive.
- Provide Analytic data to operations

Experience and Requirements:
Required Skills/Abilities

Ability to conduct business over the phone, via email and in person in a quick yet professional and courteous manner.
Proficiency with a PC, using various Microsoft Office 365 Office Suite Products, specifically Outlook, Word, Excel
Experience with Oracle: NetSuite ERP software, Power BI, & Revu: Bluebeam pdf editing software extremely desired
Ability to quickly learn web-based programs, specifically manufacturer and supplier ordering web-based applications
Demonstrates a collaborative, team-oriented mindset with a strong commitment to delivering exceptional Customer Satisfaction, Supporting Colleagues, and contributing to overall Financial Success.
Dependable, proactive, and detail-oriented
Good organizational skills and ability to prioritize
Enjoys high energy environment, and can be flexible and organized

Education and Experience

High school diploma or equivalent required; Associates degree preferred
At least five (5) years of related work experience required

Physical Requirements

Must be able to lift up to 50 pounds at a time, sit, stand, bend, stoop, and crawl.
Prolonged periods sitting at a desk and working on a computer.

Benefits:
We offer a competitive and comprehensive benefits package, including:

401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options, Dental and Vision
HSA with employer matching contributions
FSA & Limited FSA
Employer Paid Life/AD&D Insurance
Voluntary Life Insurance Plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer Paid Short-term Disability
Long-term Disability
Referral Bonus Opportunities
Other voluntary fringe benefits

The Company provides equal employment opportunity in accordance with applicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.  
The Company complies with disability laws and provides reasonable accommodations to qualified individuals.

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Lead Inside Sales Representative

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