Inside Sales Representative

Pasco, WA

Full Time

Dorse & Company

Experienced

Job Title: Inside Sales Representative
Job Location: Pasco WA
Pay Rate: $28-31/hr plus commission
Operating Company: Dorse & Company
FLSA Status: Non-Exempt

About:

Dorse & Company – A member of the AIR Control Concepts family.
As an HVAC distributor for the Pacific Northwest, we approach each project by learning as much as we can about our customers’ needs. Then, we apply decades of HVAC supplier experience, lean on our specialized teams for expertise and create the right solution. Service doesn’t stop at the sale. Shipment tracking, follow-up and jobsite delivery are standard procedures in a job well done by Dorse.

Bob Dorse started Dorse and Company in 1965 as a manufacturer’s distributor of HVAC products and one of the “original” Greenheck representatives. In 1995, after 30 years of service, Bob Dorse sold the company to Will Leahy and Fred Ford. In 2011, Will Leahy became the sole owner of Dorse, where he continues to cultivate the core values that make it a special place to work and do business today.

With 300 years of collective HVAC experience, the Dorse team has a deep understanding of the commercial HVAC industry that is unmatched in our market.

Check out our website: About - Dorse & Company - HVAC Distributor

Job Description:
The Inside Sales Representative is responsible for delivering responsive customer support on commodity products and driving sales of both commodity and warehouse inventory items.

Duties and Responsibilities:

Respond promptly and professionally to inbound customer phone calls.
Support the Account Management team by assisting with customer inquiries and requests as needed.
Process customer orders received via phone, email, and in-person walk-ins.
Monitor shipment status, track orders, and communicate updates to customers upon request.
Assist customers with warranty claims and freight-related issues.
Coordinate deliveries for customer projects to ensure timely fulfillment.
Support warehouse operations by assisting with order picking when required.
Accurately enter sales orders into the accounting system.
Review and maintain open orders on a weekly basis to ensure accuracy and closure.
Process customer returns and issue corresponding credits.
Prepare and process outbound UPS shipments.

Experience and Requirements:

High School diploma or equivalent required; education or experience in the HVAC industry preferred.
Minimum of 1 year of B2B or B2C sales experience, including direct warehouse sales experience.
Ability to work independently with minimal supervision while maintaining accountability.
Strong verbal and written communication skills for phone, email, and in-person interactions.
Proven experience working in a fast-paced, high-volume environment.
Proficiency in Microsoft Office applications, including Word and Excel.
Demonstrated customer service experience with a solutions-oriented mindset.
HVAC product knowledge preferred.
Prior HVAC warehouse experience preferred.
Experience using Oracle software is a plus.

Benefits:
We offer a competitive and comprehensive benefits package, including:

401(k) with employer match (immediate vesting)
Medical – HDHP & PPO options, Dental and Vision
HSA with employer matching contributions
FSA & Limited FSA
Employer Paid Life/AD&D Insurance
Voluntary Life Insurance Plans
Paid Family Leave
PTO
Paid Company Holidays – 10 Days
Employer Paid Short-term Disability
Long-term Disability
Referral Bonus Opportunities
Other voluntary fringe benefits

AIR Control Concepts and Dorse & Company are Equal Opportunity Employers.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you authorized to work in the United States?*

Are you a U.S. veteran or currently serving in the U.S. Armed Forces?*

What do you know about Air Control Concepts?*

Why are you interested in this position?*

What is the base salary range that you're looking for?

Do you have any experience for the position that you are applying for? If yes, then please indicate how many years of experience you have.*

Why are you looking for a new position?*

Please enter two professional references and one personal reference.*

Are you an Internal Employee? If so, please list your name and current company/position.*

Were you referred to this position by a current employee? If so, please list their name, phone number and email address.*

Do you have any relatives that work for AIR or one of its operating companies? If, so please put their name and position and how you are related to them.*

Have you ever worked for AIR or one of our subsidiary companies previously? If so, which one?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. With locations throughout North America — across the U.S. and Canada — please review our open positions and apply to the roles that match your qualifications. For questions, email AIR Control Concepts.

Inside Sales Representative

Apply for this position